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Trip Reports by our Clients:
Amtrak Handles Medical Emergency
Subj: Train 49/449 10May 09
Hi MaryAnn:
You will recall that I am the passenger in room B, car 4920 who had the problem with my vision en route to Chicago. That problem has been diagnosed as a torn retina, what is called a "horseshoe tear" in the retinal wall. It is less serious than a detached retina but still a problem nonetheless. It occurs as we age (66), and the fluid in the eye shrinks. Sometimes, a piece of the retinal wall can become stuck and will pull away with the shrinkage. In severe cases, it results in a detached retina but in mine, it only tore away a small flap of the retina. I am giving you the medical details in order to assure you that this was entirely a random situation in which Amtrak's only participation was in being the venue for its happening.
Upon arrival in Chicago, I waited a while to decide what to do. I pondered the wisdom of continuing on to Portland and Los Angeles but ultimately decided that to do so under these circumstances would be foolish. Therefore, I spoke to the people at the Metropolitan Lounge and together, we visited Customer Services. Everyone could not have been more caring or concerned for my situation which is precisely what I have come to expect from the good people of Amtrak. You really are a great bunch of folks, you know. Anyway, we canceled the remainder of my trip and issued a refund on the spot. They offered to get me a plane ticket back home but after a brief discussion, I found out that a bedroom was available that night on #30 and that I could take the 4 o'clock Acela back home First Class the next day. This is a trip I have taken often. And that is what we did. The ticket agent who redid my reservations, like everyone else, was as nice and kind as she could be. I had my new reservations in hand and simply waited until #30 was called and proceeded on home without further incident. I arrived home on time Monday evening.
Tuesday, I learned what the problem was when I visited the eye doctor and then received laser surgery from a retinal specialist to repair the retinal tear. My vision is marginally better now and improving daily, though slowly. The message here is; don't get old.
I have nothing but praise for everyone at Amtrak who helped me with my problem, yourself included. You can be sure that as soon as I feel well enough to enjoy the trip, I will rebook and try again. Meanwhile, I already have two other trips booked (I ride a lot) and intend to be on the Adirondack on June 6 headed to Montreal with my wife. I really love trains, but a big part of that has to be the good people who run them. Rest assured, I'll be back as soon as I can and I really cannot thank Amtrak enough for your kindness and caring during this medical situation. You could not have handled it better. Thank you.
Best,
John C. Paton
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